Help Center

Need help? We’re here for you. Find quick answers to the most common questions below or contact our support team for further assistance.
 

📦 Shipping Information

We aim to process and ship all orders as quickly as possible.

• Processing time: 1–3 business days

• Delivery time (USA): 5–12 business days

• Tracking information will be sent via email once your order is shipped

If you have not received your tracking number after a few days, please contact us.
 

🔄 Returns & Refunds

We offer a 30-day return policy for eligible items.

To qualify for a return:

• Items must be unused and in original packaging

• Request must be made within 30 days of delivery

• Proof of purchase is required

Once your return is received and inspected, refunds will be processed to your original payment method within 5–10 business days.

💳 Payment Information
 

We accept secure online payments through trusted third-party providers.

• Credit/Debit Cards

• Secure Payment Gateways (e.g., PayPal, Stripe depending on setup)

Your payment information is always encrypted and never stored on our servers.
 

✏️ Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

• Orders can only be changed or canceled within 12 hours of purchase

• After this period, orders may already be processed or shipped
   

📍 Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use this number to monitor your delivery status at any time.
 

📩 Contact Support

If you need any assistance, our support team is here to help.

📧 Email: support.vitalbeauty@gmail.com
⏱ Response time: 24–48 business hours
 

We are committed to providing fast and helpful customer support.
 

🤝 Customer Satisfaction

Your satisfaction is our priority. If you have any issues with your order, please reach out to us so we can help resolve it quickly and efficiently.