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TERMS & CONDITIONS

Customer Service

At Vital Beauty, customer satisfaction is our top priority. We are committed to providing high-quality products and exceptional support throughout your shopping experience.

How to Contact Us

If you have any questions about our products, your order, shipping, returns, or any other concerns, our customer support team is here to help.

Email: support.vitalbeauty@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

We strive to respond to all inquiries within 24–48 business hours.

Order Support

Need help with an order? Please include your order number in your message so we can assist you as quickly as possible.

We can help with:

  • Order status and tracking

  • Shipping questions

  • Returns and refunds

  • Product information

  • Payment issues

  • General inquiries

Customer Satisfaction

We value every customer and work hard to ensure a positive shopping experience. If you are not completely satisfied with your purchase, please contact us, and we will do our best to resolve the issue promptly.

Thank you for choosing Vital Beauty. We appreciate your trust and look forward to serving you.

PRIVACY & SAFETY

At Vital Beauty, your privacy and security are our highest priorities. We are committed to protecting your personal information and ensuring a safe shopping experience.

Information We Collect

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect personal information including:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information

  • Order history

We may also automatically collect technical information such as IP address, browser type, device information, and website usage data to improve our services and user experience.

How We Use Your Information

We use the information collected to:

  • Process and fulfill orders

  • Verify and authorize payments

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our products and services

  • Prevent fraud and unauthorized transactions

  • Communicate promotional offers (only when consent is provided)

 

Payment Security

All transactions are processed through trusted third-party payment providers that use secure encryption technology to protect your financial information.

We do not store or have direct access to your complete credit card or payment details. Payment verification and processing are handled securely by certified payment processors.

How We Protect Your Data

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

Our website uses Secure Socket Layer (SSL) technology to encrypt sensitive information during transmission.

Communication After Purchase

After a successful purchase, we may contact you regarding:

  • Order confirmation

  • Shipping and delivery updates

  • Customer service inquiries

  • Return or refund requests

  • Product-related support

We will never send unnecessary communications or share your information with unauthorized third parties.

Cookies

Our website uses cookies and similar technologies to improve functionality, personalize content, analyze traffic, and enhance your shopping experience.

You may disable cookies through your browser settings at any time.

Third-Party Services

We may share limited information with trusted service providers such as payment processors, shipping carriers, analytics providers, and marketing platforms solely to operate and improve our business.

These partners are required to protect your information and use it only for authorized purposes.

Your Rights

You have the right to:

  • Access your personal information

  • Request corrections to inaccurate information

  • Request deletion of your personal data where permitted by law

  • Unsubscribe from marketing communications at any time

 

Contact Us

If you have any questions regarding this Privacy & Safety Policy or how your information is handled, please contact us:

Email: support.vitalbeauty@gmail.com

We are committed to maintaining your trust and protecting your privacy every step of the way.

PAYMENT METHODS

PAYMENT METHODS

  • Credit / Debit Cards

  • ​PAYPAL

  • Offline Payments

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